Recent Complaint Decisions
August 2024

11 advertisements were found to be in breach of the Advertising Standards Authority’s Code in the latest complaints bulletin. 

Complaints assed by our independent Complaints Committee ranged across radio, print, online, social media, television, outdoor and direct mail. 

Details of the complaints can be found below. 

The Complaints Committee is a completely independent arm of the Advertising Standards Authority  and is responsible for considering and adjudicating on complaints submitted by the public, by an organisation, by a Government Department, or any other person or body. The Committee is made up of a range of experts from the advertising, media, education, consumer, and marketing sectors. See further details here.

Recent Complaint Decisions

Advertiser

Medium

Complaint Category

Status

Sevdaserv Limited (Local 24/7 Locksmith 

Online (Advertiser’s Own Website)

  • Misleading
  • Price

Upheld

NetSmart – Network Security

Online (Advertiser’s Social Media)

  • Misleading
  • Substantiation

Upheld

Motor Distributors Limited (BYD)

Outdoor (Poster) / Online (Advertiser’s Own Website and Advertiser’s Social Media) 

  • Misleading
  • Promotional Marketing

Upheld

Ozone Nightclub Athlone

Online (Influencer’s Social Media Account)

  • Misleading
  • Promotional Marketing

Upheld

Sixth Rent a Car Ireland

Online (Advertiser’s Website)

  • Misleading
  • Availability 

Upheld

Jurassic Newpark

Online (Advertiser’s Social Media)

  • Misleading
  • Promotional Marketing

Upheld

Munster Joinery 

Online (Digital Brochure)

  • Principles
  • Misleading

Upheld

ANuMe Medical

Online (Influencer’s Social Media)

  • Health & Beauty

Upheld

Amber Surgery

Online (Influencer’s Social Media)

  • Principles
  • Health & Beauty

Upheld

Carraig Donn

Email

  • Misleading

Upheld

PhoneWatch

Outdoor

Poster

  • Fear & Distress
  • Misleading

Upheld

Nomadic Foods Ltd

Online (Advertiser’s Own Website)

  • Misleading

Statement Issued

St Patrick’s Mental Health Services

Radio

  • Principles
  • Misleading 

Not Upheld

Homecare Foods Ltd. t/a Wiltshire Farm Foods

Radio

  • Misleading 

Not Upheld

Domino’s Pizza UK and Ireland Limited

Television

  • Misleading 

Not Upheld

Vodafone Ireland Limited

Television

  • Principles
  • Misleading 

Not Upheld