Complaints Decisions

We regularly publish the outcomes of recent advertising and marketing communications complaints, which can be found below. 

Date Product Advertiser Medium Result Reference Number
Nov 2024LeisureWest Wood ClubAdvertisers’ Own WebsiteUpheld43250
Nov 2024EducationDCM LearningOnline (Company own website)Upheld43159
Nov 2024Food & Non-Alcohol BeveragesCadbury IrelandOutdoorNot Upheld42754
Nov 2024AgricultureSheep SchoolOnline (Company own website)Upheld43165
Nov 2024Food and Non-Alcoholic Beverages Supermac’s Television Not Upheld42994
Nov 2024EducationLadybird Driving School Online (Company Own Social Media)Upheld43130
Nov 2024PropertyVincent Finnegan Ltd.Online (Third Party Website)Upheld42871
Nov 2024JewelleryDesert DiamondsOnline (Company Own Website)Upheld43249
Nov 2024ConfectionaryHaribo Ireland Ltd. Television Upheld43112
Nov 2024ClothingWomen's BestOnline (Influencer’s social media account)Upheld43186
Nov 2024PropertyLisney Sotheby's International RealtyOnline (Third Party Website)Upheld42751
Nov 2024MotoringJaguar Land Rover IrelandPressNot Upheld42611
Nov 2024HouseholdPhoneWatchAdvertisers’ Own WebsiteUpheld43220
Nov 2024Health & BeautyImmucuraOnline (Company own website)Upheld43086
Nov 2024HealthBeacon Care FertilityOnline (Company Own Website)Upheld43145
Nov 2024Clothing/ FootwearJohn David Sports Fashion Ireland Limited (JD Sports) In-store and online advertising Upheld42881
Nov 2024Health & BeautyDyson Ireland Limited Online (Social Media)Upheld43267
Nov 2024Leisure (Gambling)888 Ireland LimitedTelevision/CinemaNot Upheld42155
Aug 2024MotoringMotor Distributors Limited (BYD)Outdoor (Poster)/Online (Advertisers’ Own Website, Advertisers’ Social Media)Upheld42643
Aug 2024Food and BeveragesNomadic Foods Ltd.Online (Advertisers’ Own Website)Not Upheld42649
Aug 2024Food & BeveragesHomecare Foods Ltd. t/a Wiltshire Farm FoodsRadioNot Upheld42341
Aug 2024LeisureJurassic NewparkOnline (Social Media)Upheld42762
Aug 2024HouseholdPhonewatchOutdoor PosterUpheld42646
Aug 2024Clothing/ FootwearCarraig DonnEmailUpheld42856
Aug 2024HouseholdSevdaserv Limited (Local 24/7 Locksmith)Advertisers’ Own WebsiteUpheld42572
Aug 2024TelecommunicationsVodafone Ireland LimitedTelevisionNot Upheld42690
Aug 2024LeisureOzone Nightclub AthloneAdvertisers’ Social Media (Instagram)Upheld42650
Aug 2024MotoringSixth Rent a Car IrelandAdvertisers’ Own WebsiteUpheld42663
Aug 2024HouseholdMunster JoineryDigital BrochureUpheld42172
Aug 2024HouseholdNetsmart – Network SecurityAdvertisers’ Social MediaUpheld42638
Aug 2024Health & BeautyAmber SurgeryOnline (Social Media – Instagram (Influencer’s account)Upheld42276
Aug 2024Health & BeautyANuMe MedicalSocial Media – Instagram (Influencer’s account)Upheld42199
Aug 2024Health & BeautySt. Patrick’s Mental Health ServicesRadioNot Upheld42899
Aug 2024Food & BeveragesDomino's Pizza UK and Ireland LimitedTelevisionUpheld42344
Jun 2024Food & Non-Alcoholic BeveragesNational Dairy CouncilTelevisionUpheld42146
Jun 2024EducationAirport Driving SchoolAdvertiser’s Own WebsiteUpheld42069
Jun 2024Household (Utilities)UrbanVoltRadioUpheld42170
Jun 2024AlcoholForged Irish Stout Distribution LtdSocial Media (Instagram)Upheld42160
Jun 2024Business ServicesFinders InternationalPrint (Magazines)Upheld42151
Jun 2024Property (Commercial)Bourke BuildersOnline (Third Party Website)Upheld42092
Jun 2024Business ServicePsychiatric Service Dog Association (Support Dog UK & EU)Online (Company website)Upheld42068
Jun 2024Retail – Convenience StoreMusgrave Group - CentraRadioUpheld42020
Jun 2024Food & Non-Alcoholic BeveragesBord BiaOnline (Advertisers’ own social media)Upheld41939
Jun 2024Health & Beauty (Health)Raslim Ltd t/a FeelfreeOnline (Company Own Website & Social Media Account)Upheld41858
Jun 2024BroadbandEirOnline and Direct MailUpheld41822
Jun 2024PropertyMoveHome.ieOnline (Advertisers’ Own Website)Upheld41657
Apr 2024Financial (Motor Insurance)The AA IrelandOnline (Advertisers’ own website)Upheld42083
Apr 2024LeisureJesters Group (Jesters Casino)Outdoor (Poster) and Online (Advertisers’ Social Media)Upheld42395
Apr 2024EducationLeinster Senior CollegeAdvertisers’ Social MediaUpheld42121
Apr 2024AlcoholThe Newpark HotelOnline (Advertisers’ social-media account)Upheld42085