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Complaints Decisions

We regularly publish the outcomes of recent advertising and marketing communications complaints, which can be found below. 

Date Product Advertiser Medium Result Reference Number
Feb 2024AlcoholIntrepid Spirits - Little & GreenOnline (social media)Upheld42108
Feb 2024Miscellaneous (Prize Draw)Castleblaney Credit Union LimitedOnline (Company Own Website)Upheld42080
Feb 2024Business (Home Security)PhonewatchRadioUpheld41919
Feb 2024LeisureEmerald ParkOnline (Social Media Influencers)Upheld41693
Feb 2024Employment OpportunitiesFree NowOutdoor (Public Transport)Upheld41770
Feb 2024(Business) Postal ServicesAn PostOnline (Company own website)Upheld40331
Jan 2024LeisureNational LotteryTelevisionNot Upheld41265
Jan 2024Business ServicesErin InternationalOnline (company own website)Upheld41199
Jan 2024Financial (Insurance)Lifecompare.ieOnline (Company Own Website); Social Media (Facebook)Upheld42107
Jan 2024AlcoholThe Connacht Whiskey DistilleryOnline (Company’s social media)Upheld42138
Jan 2024HouseholdRathwoodOnline (Company Website)Upheld41913
Jan 2024Food & Non-Alcoholic BeveragesBritvic - MiWadiTelevisionNot Upheld41820
Jan 2024Food & Non-Alcoholic BeveragesKeith’s CacaoOnline (Third-Party Social Media)Upheld41619
Jan 2024GamblingLivescoreIn AppUpheld41608
Jan 2024AlcoholC&C Group - BudweiserOnline (Company own website)Upheld41478
Jan 2024PropertyMoveHomeOnline (Daft.ie)Upheld41036
Jan 2024TelecommunicationsVodafoneTelevisionNot Upheld40968
Dec 2023Food & Non-Alcoholic BeveragesNational Dairy Council (NDC)Television/Radio/Press/Online (advertisers’ own website)Upheld41803
Dec 2023Food & Non-Alcoholic BeveragesNational Dairy Council (NDC)Online (Company Own Website)Upheld41435
Dec 2023ClothingCarroll’s Irish GiftsOnline (Company’s own website)Upheld41532
Dec 2023Health & Beauty - DentalDental OptionsOnline (Influencer Social Media Account)Upheld41524
Dec 2023Food & Non-Alcoholic BeveragesRomayo’s Diner SantryOnline (Influencer’s Social Media)Upheld41346
Dec 2023Utilities – Home FuelKenny FuelsDirect Mail – VoucherUpheld41300
Nov 2023Food & Non-Alcoholic BeveragesOatly GroupOutdoorUpheld40977
Nov 2023Travel/HolidaysLoveholidaysOnline (company own website)Upheld40946
Nov 2023JewelleryDylan Oaks JewelleryOnline (Social Media)Upheld40762
Nov 2023Clothing/Footwear (Sportswear)ASICSPoster (Promotional offer)Upheld40576
Nov 2023MotoringToyota IrelandOnline (Company own website)Upheld40730
Nov 2023Telecommunications (Broadband)Sky IrelandDirect Mail (Leaflet)Not Upheld40732
Nov 2023LeisurePizza Max (Enfield)Online (Social Media)Upheld40776
Nov 2023MiscellaneousPersonal Injuries Assessment Board (PIAB)Print (Newspaper)Not Upheld40778
Nov 2023TelecommunicationsMobile123Online (Company Website)Upheld40983
Nov 2023Health and BeautyZanet SolariumLeafletUpheld41150
Nov 2023Retail (Supermarket)Dunnes StoresTelevisionUpheld40417
Nov 2023Retail (Supermarket)Lidl Ireland GmbHDigital (App)Upheld40389
Nov 2023E-CigaretteCentra – Griffeen StoreOnline – social mediaUpheld41196
Nov 2023RetailHarvey NormanTelevisionUpheld41363
Nov 2023TelecommunicationsSIROOnline (Advertisers’ social media account)Upheld40359
Nov 2023Food & BeveragesKFCTelevisionUpheld40283
Nov 2023Leisure (Gambling)DataXcel LtdDirect EmailUpheld40225
Nov 2023ClothingIntersport Elvery'sOnline (Company Website)Upheld40146
Nov 2023Car Parts/AccessoriesMicksgarage.comOnline (company own website)Upheld39640
Nov 2023MotoringWexford VolkswagenOnline (Influencer’s social media)Upheld40355
Nov 2023Retail (Supermarket)Dunnes StoresTelevision / Online (Company Own Website)Upheld39238
Nov 2023Leisure (Online Casino)Club Live Roulette IrelandOnline (Advertisers’ website)Upheld38602
Aug 2023Food & Non-Alcoholic Beverages (Stage 1 – Infant Formula)Kendal Nutricare Ltd (Kendamil)LeafletUpheld39851
Aug 2023Food & Non-Alcoholic BeveragesHellofreshOnline (Influencer’s social media account)Upheld41380
Aug 2023Health & BeautyTan Organic (The Kind Brand COmpany)Online (Social Media)Upheld41192
Aug 2023HotelThe Holyrood HotelOnline (social media)Upheld41156
Aug 2023BusinessSquareup International Ltd. (Square.com)RadioNot Upheld41012