Complaints Decisions

We regularly publish the outcomes of recent advertising and marketing communications complaints, which can be found below. 

Date Product Advertiser Medium Result Reference Number
Aug 2026Health & BeautyChemist WarehouseBrochure & Online (Company's Own Website)Upheld44785
Aug 2026HouseholdSafes OnlineOnline (Company's Own Website)Upheld43709
Aug 2026Leisure (Restaurant)Zhuyi Fang MalatangPoint Of Sale PosterUpheld45662
Aug 2026Health and Beauty Nyrah Beauty / Aidraine Enterprises LimitedOnline (Company own social media) Upheld45417
Aug 2026MotoringMaxolOnline (YouTube)Upheld44831
Aug 2026Health & Beauty Go Fuel YourselfOnline (Social Media)Upheld45379
Aug 2026Health & BeautySadies SecretsOnline (Social Media)Upheld45361
Aug 2026Leisure TEMUOnline (Advertisers’ mobile site) Upheld45933
Aug 2026Business ServiceCompensation Ireland (Irish Claims Board)Online (social media)Upheld45352
Aug 2026Travel/HolidaysFalls HotelOnline (Company own website)Upheld45918
Aug 2026Health & BeautyOnline PharmacyOnline (Social Media)Upheld45905
Aug 2026Leisure (Gambling)TechOptions Group – Hell SpinOnline (Third Party)Upheld45904
Aug 2026LeisurePaddy Power (Flutter)OutdoorUpheld45874
Aug 2026Health & BeautyAevrae ShopOnline (Third-Party Social Media and Profile Page)Upheld45865
Aug 2026Financial (Insurance) An Post Insurance Social Media (Facebook)Not Upheld45861
Aug 2026ConfectionaryMondelez Europe Services GmbH (Cadburys)TelevisionNot Upheld45761
Aug 2026MotoringMooney’s (Autobuy)Online (Third Party)Upheld45649
Aug 2026Health & BeautyTherapie ClinicMarketing EmailUpheld45460
Aug 2026HouseholdPhoneWatchOnline and radioNot Upheld45597
Aug 2026HouseholdThe Laundry and Dry-Cleaning ShopOnline (Company Own Website)Upheld45469
Aug 2026FinancialOUTsuranceTVNot Upheld45426
Aug 2026TravelAer LingusOnline (social media)Not Upheld45330
Aug 2026PropertyGormally AuctioneerOnline (Third Party)Upheld45298
Aug 2026Leisure (Gambling)Tech Solutions Group - 20 BetOnline (Third-Party)Upheld45660
May 2026Health and Beauty Ireland’s ToothfairyOnline (Company Own Website) Upheld45381
May 2026Health and Beauty Anti-Wrinkle Ireland (AWI)Online (Company Own Website) Upheld45476
May 2026Health and Beauty The Dr Mulrooney ClinicOnline (Company Own Website) Upheld45418
May 2026Health and Beauty Ziya Skin ClinicOnline (Company Own Website) Upheld45415
May 2026Health and Beauty The Wicklow Street ClinicOnline (Company Own Website) Upheld45412
May 2026Health and Beauty The Skin Clinic (Drogheda)Online (Company Own Website) Upheld45408
May 2026Health and Beauty South William ClinicOnline (Company Own Website) Upheld45401
May 2026Health and Beauty Sculpture ClinicOnline (Company Own Website) Upheld45392
May 2026Health and Beauty Kildare Derma ClinicOnline (Company Own Website) Not Upheld45390
May 2026Health and Beauty Kerry Skin ClinicOnline (Company Own Website) Upheld45388
May 2026Health and Beauty KBM DentalOnline (Company Own Website) Upheld45383
May 2026Health and Beauty DermaSkulptOnline (Company Own Website) Upheld45376
May 2026Health and Beauty Chocolate Hair and Beauty GroupOnline (Company Own Website) Upheld45368
May 2026Food & BeveragesSpacegoodsOnline (Influencer’s Social Media Account)Upheld45280
May 2026Leisure (Gambling)LadbrokesOnline (Third party site)Not Upheld45270
May 2026Travel/HolidaysVisitGalway.ieOnline (Social Media)Upheld45268
May 2026LeisureThe Arc CinemaOnline (Company’s Own Website)Upheld45265
May 2026RetailMarks and SpencerIn-Store point of sale materialUpheld45251
May 2026Retail (Supermarket)Lidl Ireland GmbHOnline (Social Media)Upheld45237
May 2026Retail (Shopping Centre)Blanchardstown Shopping CentreOnline (Social Media)Upheld45234
May 2026Clothing Haremi Limited - 4TH ARQOnline (Influencer Social Media account)Upheld45231
May 2026HouseholdESB Electric IrelandDirect Marketing (Email) Upheld45212
May 2026LeisureIrish Supply Online (Company’s Own Website)Upheld45111
May 2026HouseholdGarreth Martin Flooring Tik Tok Video Upheld44962
Feb 2026Business ServicesAbbey Blue Legal LtdOnline (Company Own Website and social media (LinkedIn))Upheld45090
Feb 2026Health & Beauty Current BodyOnline (Influencer’s social-media account)Upheld42122