Recent Complaint Decisions
August 2025

Nine cases were upheld in full. Advertisements across Radio, Social Media, Television and Online were found to be in breach of the Advertising Standards Authority Code on grounds related to Misleading, Environmental, Principles, Safety and Responsibility. The Complaints Council chose to not uphold one complaint.

Details of the complaints can be found below.

The Complaints Council is a completely independent arm of the Advertising Standards Authority and is responsible for considering and adjudicating on complaints submitted by the public, by an organisation, by a Government Department, or any other person or body. The Council is made up of a range of experts from the advertising, media, education, consumer, and marketing sectors. 

Recent Complaint Decisions

Advertiser

Medium

Complaint Category

Status

Shamrock Renewable Products (Willow Warm)

Radio

  • Misleading
  • Environmental

Issues 1 and 2:
Upheld

BPerfect Cosmetic

Online (Influencer’s Social Media) – twins_and_me

  • Misleading

Issues 1 and 2:
Upheld

BPerfect Cosmetics

Online (Influencer’s Social Media) – 

sarahburke_x

  • Recognisability

Upheld

Estrid Studios AB

Online (Influencer’s Social Media Account) – twins_and_me 

  • Misleading
  • Recognisability

Upheld

Ryanair

Online (Company Own Website)

  • Misleading

Upheld

Irish Supply

Online (Advertiser’s Own Website)

  • Misleading

Upheld

Dacia

Television

  • Principles
  • Safety

Upheld

Lidl

Online (Social Media) and Press

  • Misleading

Upheld

Zeon Healthcare – Macu Save

Online (Social Media)

  • Misleading

Issues 1, 2 and 3: Upheld

Energia

Online (Company Own Website)

  • Misleading
  • Environment

Not Upheld