Complaints Decisions

Telecommunications

Agency:
Reference:
25833
Product:
Telecommunications
Advertiser:
Virgin Media
Influencer:
Medium:
Press Insert Leaflet
Codes:
1.6(c), 2.9, 2.22, 2.24
A press insert leaflet for Virgin Media included a comparison table of Virgin Media’s bundle against bundles from Sky and eir.

“Compare for yourself (But there’s really no comparison)

Virgin Media:
€30 a month for 4 months, then €60 a month

Sky:
€57.50 a month

eir:
€62 a month

BROADBAND:
Virgin Media:
Broadband Speed – 360Mb – our fastest broadband ever, now available in almost three-quarters of a million homes across Ireland
Speed Promise – With 360Mb, the expected average speed during peak hours is 360Mb on a wired connection
Community wi-fi – Access to 300,000 hotspots nationwide keeping you connected

Sky:
Broadband Speed – Up to 100 Mb – delivered via eircom copper lines
Speed Promise – x
Community wi-fi – x

Eir:
Broadband Speed – Maximum 100Mb – speed reducing based on distance from eir cabinet. Speeds reduce when using eir Vision.
Speed Promise – x
Community wi-fi – x

HOME PHONE:
Virgin Media:
One Click parental controls – Keep your children safe online
Calls to Irish and UK Mobiles – Unlimited Anytime Calls
Calls to landlines in 22 countries – Unlimited Anytime calls
Phone App – Conveniently turns your smartphone into your home phone

Sky:
One Click parental controls – x
Calls to Irish and UK Mobiles – x
Calls to landlines in 22 countries – x
Phone App – x

Eir:
One Click parental controls – x
Calls to Irish and UK Mobiles – Unlimited Anytime Calls
Calls to landlines in 22 countries – x
Phone App – x

TV:
Virgin Media:
Recording – Record 4 programmes while watching a 5th live
Multi-device Irish Channels – Yes
Box sets and movies on multiple devices – Popular box sets and movies included

Sky:
Recording – Recording conflicts – max 2 recordings
Multi-device Irish Channels – x
Box sets and movies on multiple devices – On demand box sets require a HD/Box set subscription of €15 per month. Sky Movies subscription needed for movies

Eir:
Recording – Recording conflicts – max 2 recordings
Multi-device Irish Channels – Yes
Box sets and movies on multiple devices – On Demand movies – pay per view only