Complaints Decisions

Telecommunications – Mobile Network

Agency:
Reference:
22313
Product:
Telecommunications – Mobile Network
Advertiser:
Meteor
Influencer:
Medium:
Internet/Radio
Codes:
1.6(c), 2.9, 2.22, 2.24
The Meteor website advertised unlimited Data for €10 for pay as you go customers.

“Unlimited Data for €10. A great offer. Simple as that.
Our latest Pay As You Go offer is brilliantly simple – you can now get Unlimited Data for €10 a month.”

The advertisement included details for both existing and new Meteor customers on how to avail of the offer. A footnote at the bottom of the page stated:

“Offer ends 31 May 2014. Fair usage allowance of 7.5GB monthly applies. Terms & conditions.” The reference to terms and conditions was a hyperlink which brought users to a webpage which listed out the relevant terms.

The Radio advertisement stated:

“Meteor’s new pay as you go offer is brilliantly simple. You get unlimited data for ten euro. That’s it really, sin é. And I mean a lot of prepay offers are quite complicated so, you need a bit of time to explain them but, unlimited data for 10 euro from Meteor is as simple as it sounds. Freetext data to 50104, another great pay as you go offer from Meteor. Simple as that. Offer ends 31st May 2014. Fair usage allowance of 7.5gig monthly applies. See meteor.ie for terms.”